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 안녕하세요 치카비입니다.

카페 치카비와 루나블랑에는 몇가지 이용 수칙이 있습니다.

작은 공간이니만큼 매장 이용 전 꼭 참고하시어 다른 손님께 피해가 없도록 주의해주시면 감사드리겠습니다.




《 나이 제한 》

· 만 15세 미만의 어린이는 성인 보호자의 동행없이 매장에 입장이 불가능합니다. 

· 만 18세 미만의 청소년은 나이 확인을 위하여 학생증 및 신분증을 반드시 지참하여 주시기 바랍니다.



《 테이블 이용 》

· 테이블 이용을 원하실 경우 반드시 1인 1음료를 주문 부탁드립니다.

· 물을 제외한 외부음식물은 반입 금지입니다. (쿠키, 스낵, 음료 포함)

· 테이블이 만석이고 대기자가 있는 경우 3시간으로 이용 시간에 제한이 있을 수 있습니다.

  테이블이 만석이더라도 대기자가 없는 경우 이용 시간에 제한은 없습니다. 



《 기본 에티켓 》

· 매장 및 카페 공간이 협소합니다.

  지나치게 큰 소리로 이야기 하거나 잦은 자리 이동을 하는 등 타인에게 피해를 줄 수 있는 행위는 피해주세요.

· 힐리스(롤러 신발), 자전거, 킥보드 등 타인에게 피해가 되는것으로 판단될 경우 입장이 제한 될 수 있습니다.

· 상품 도난 적발시 법적 대응합니다.



《 촬영 》

· 기본적으로 매장내 사진 및 동영상 촬영을 허용합니다만, 다른 손님과 매장 직원 등 타인의 얼굴이 나오지 않도록 주의해주시기 바랍니다. 

· 타인의 얼굴이 나온 사진은 반드시 삭제하거나 알아볼 수 없도록 모자이크 및 블러 처리 후 업로드 해주시기 바랍니다.

· 타인이 촬영된 사진 및 동영상을 업로드하실 경우 치카비에서 직접 삭제 요청을 드릴 수 있습니다.

· 테이블을 이용하고 계시는 타인의 인형을 촬영하지 마세요.



《 매장 구매 제품의 교환 및 환불 

· 만 15세 미만의 고객에게는 인형 및 제품을 판매하지 않습니다.

· 부모님이 자녀에게 인형을 선물해주시는 경우에도 해당 인형의 책임자는 부모님입니다.

· 개봉 후 단순 변심 또는 본인의 부주의로 인하여 파손된 제품의 교환 및 환불이 불가능합니다.

  특히 인형과 가발 제품의 경우 제품의 특성상 개봉하신 이후에는 어떠한 경우라도 교환 및 환불이 불가능합니다.

· 매장에서 판매되는 타사의 위탁 판매 상품은 교환 및 환불이 불가능합니다. 신중한 구매 부탁드립니다.







 

 
  • Shipping

    • Shipping Method : Parcel Service
    • Shipping Area : A Region.
    • Shipping Cost : $30.00 ~ $40.00
    • Shipping Time : 20 - 60 days
    • Please take into consideration that some products may take additional time for delivery and processing.
      Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

      - Customs and Duties

      The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
  • Returns & Exchanges

    1. Requirements:

    Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

    1) An item is eligible for cancellation if:
    -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
    -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
    -the ordered item is out of stock.

    2) We accept return(s) if:

    -you receive a product different from your order; or

    -you receive a defective product.

    **Return Instructions

    (1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

    (2) A customer service representative will be in contact to assist you by email or phone.

    (3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

    *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

    *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

    *Please include all contents of the original package and free gifts (if applicable) in your return packaging.

    * Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

    3) We do not accept return(s) if:

    -you are returning the items just because you changed your mind (on size, color, etc.)
    -you are returning shoes, bags, or any other accessories
    -the products are damaged due to your mishandling
    -your return request is not approved by our staff

    The following items are not considered defective:

    * Items that are originally manufactured without tags or labels
    * Items with creases that may have been made while shipping
    * Items with unsatisfactory/incomplete finish due to mass production

    4) If there is a missing item from your order:

    *Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
    *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

    Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
  • Payment

    We accept the following forms of payment:
    - PayPal
    - PayPal Layaway

    - 私たちは、ペイパル&郵便為替(日本のみのお客様の場合)でのお支払いを受け付けています。

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