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  가발 제품으로 인형은 포함되지 않습니다.  





  고열사 제품의 특성과 구매시 유의사항  

■ 고열사 원사는 열에 강하여 약한열을 이용한 스타일링이 가능하지만, 뜨거운 열에는 녹거나 손상될 수 있으니 주의하여주세요.

■ 제품 개봉 초기에 약간의 원사 탈락이 있을 수 있으며, 는 자연스러운 현상이므로 불량이나 교환의 대상에 포함되지 않습니다.

■ 수작업으로 제작된 가발의 특성상 약간의 개체차이가 있을 수 있습니다.

■ 모든 가발은 착용후에 손으로 한번 만져주어 스타일링을 해주셔야합니다.




  모헤어 제품 특성과 구매시 유의사항  

■ 모헤어는 원사가 가늘어 초기에 제품 개봉 초기에 많은 양의 원사 탈락이 있을 수 있으며, 

 이는 소재 특성상 자연스러운 현상이므로 불량이나 교환의 대상에 포함되지 않습니다.

■ 수작업으로 제작된 가발의 특성상 개체차이와 비대칭이 있을 수 있으며 스타일링 형태에 따라 가발망 비침이 있을 수 있습니다. 

■ 인형 가발 착용에 미숙한 초보자분들께는 모헤어보다는 고열사 제품의 사용을 권장합니다.

 가발 제품의 경우 개봉 및 착용시 교환/환불이 불가능하오니 신중한 선택부탁드립니다.






  구매시 유의 사항  

· 판매하는 모든 상품은 놀이용 완구가 아니며, 15세 미만 어린이가 사용 할 수 없습니다.

· 가발 제품은 평일 오후 2시 이전 주문분의 경우 당일 배송을 원칙으로 하나, 재고 상황에따라 2~3일의 기간이 추가로 소요될 수 있습니다.

· 사진촬영을 위해 사용된 소품과 인형은 구성에 포함되지 않습니다.

· 상기 이미지는 모니터 환경에 따라 실제와 색상 차이가 있을 수 있습니다.


· This product typically takes 1~10 business days to prepare for shipping.(except weekend and holiday) 

· The doll / wig / eyes / shoes / outfit on the photo are not included.

· The color might be different from the actual color due to your monitor settings.


·  衣装の準備と発送まで約1〜10日の期間がかかります。(営業日基準)

·  衣装 かつら、眼球、人形などの写真撮影のために使用された小道具は、構成に含まれません。

·  上記のイメージはモニター環境により実際との色の差がある場合があります。

 
  • Shipping

    • Shipping Method : Parcel Service
    • Shipping Area : A Region.
    • Shipping Cost : $30.00 ~ $40.00
    • Shipping Time : 20 - 60 days
    • Please take into consideration that some products may take additional time for delivery and processing.
      Important: Your order is shipped once your payment has been cleared. Please contact our customer service center if you would like to request an exchange or return on your order.

      - Customs and Duties

      The recipient will be held responsible for international shipments which may be subject to import duties and taxes. Please be advised that these charges are levied by the destination country and we do not have control over them. In the case that the recipient refuses to receive the parcel, the order will be returned to Korea and will not be re-shipped. Relevant expenses (round-trip shipping, customs, etc.) will be deducted from the refund.
  • Returns & Exchanges

    1. Requirements:

    Please take into consideration that we only accept qualifying returns but not exchanges. Refunds are issued once the returned products clear our inspection.

    1) An item is eligible for cancellation if:
    -you posted a Return request within 24 hours of payment and your order is still under “Pending” status (if your order is under “Queued for Shipment” status, please contact our customer service center) or
    -the order is delayed for more than 10 days since payment and you have not received any notification regarding the delay; or
    -the ordered item is out of stock.

    2) We accept return(s) if:

    -you receive a product different from your order; or

    -you receive a defective product.

    **Return Instructions

    (1) Post a return request on our Return forum within three days of receipt. You are required to attach the photos of the received product(s) and include the item code, the order number, and the reason for the return.

    (2) A customer service representative will be in contact to assist you by email or phone.

    (3) Items returned must be in their original condition, which includes tags and any packaging. Also, you need to include a note of your order number, name, and user ID.

    *Please be advised that returns are accepted ONLY IF you followed the instructions above and your return request has been approved by our staff. Returns that are shipped to us without any prior consent are not accepted.

    *Please note that EVEN the defective/incorrect item(s) must be returned with all of the tags and labels intact. The item(s) must be sent in their original packaging and unworn.

    *Please include all contents of the original package and free gifts (if applicable) in your return packaging.

    * Shipping fee for any return caused by our fault will be paid by the company. However, if EMS’ cash on delivery is not possible then you can scan the return receipt and either mail it with the item to return or post an image of it on the forum. The shipping fee will be refunded once the returned item has arrived.

    3) We do not accept return(s) if:

    -you are returning the items just because you changed your mind (on size, color, etc.)
    -you are returning shoes, bags, or any other accessories
    -the products are damaged due to your mishandling
    -your return request is not approved by our staff

    The following items are not considered defective:

    * Items that are originally manufactured without tags or labels
    * Items with creases that may have been made while shipping
    * Items with unsatisfactory/incomplete finish due to mass production

    4) If there is a missing item from your order:

    *Contact our customer service center by phone or by forum (if you cannot reach us by phone) within 1 day of delivery.
    *Please keep all contents of the original package including packaging material (boxes, plastic bags etc.) with you until you are instructed otherwise.

    Please note that we may not be able to process the refund for your missing item if you lose or damage any packaging material.
  • Payment

    We accept the following forms of payment:
    - PayPal
    - PayPal Layaway

    - 私たちは、ペイパル&郵便為替(日本のみのお客様の場合)でのお支払いを受け付けています。

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